Off gas
Every year we need to confirm that our homes which we have recorded as not having a gas supply, still do not have a gas supply
This will include new gas cookers or LPG supplies, where before you would have had an electric cooker, or if you have changed to gas heating where before you had electric heating
It's our main priority to ensure your safety within your home. If a new supply has been installed, we need to know so that we can ensure it is being maintained appropriately.
The off gas check helps:
To ensure homes are safe
To make sure any gas changes are installed correctly
To look at if we need to attend a yearly gas service
To ensure our records are up to date
We start by sending letters out asking impacted customers to get in touch with us to confirm if they have a gas supply or not
If we don’t hear from you, we’ll need to visit your home to carry out the check ourselves and will send another letter with an appointment
If you confirm that there is no gas, then the appointment will be cancelled
If a new supply has been installed, we need to know so that we can ensure it's being maintained appropriately. Don’t worry, you won’t get in any trouble
You can contact us via:
Your online account by creating a case or if you have one, messaging on an active gas case
Live chat with our Customer Experience Advisors
WhatsApp - 07401 329880
Call our Customer Experience Advisors on 0800 652 0898
No, unless you confirm that there is no gas in the property then the appointment can't be cancelled.
