Off gas
- Every year we need to confirm that our properties which we have recorded as not having a gas supply, still do not have a gas supply
- This will include new gas cookers or LPG supplies, where before you would have had an electric cooker, or if you have changed to gas heating where before you had electric heating
It's our main priority to ensure your safety within your home. If a new supply has been installed, we need to know so that we can ensure it is being maintained appropriately.
The off gas check helps:
- To ensure homes are safe
- To make sure any gas changes are installed correctly
- To look at if we need to attend a yearly gas service
- To ensure our records are up to date
- We start by sending letters out asking impacted customers to get in touch with us to confirm if they have a gas supply or not
- If we don’t hear from you, we’ll need to visit your home to carry out the check ourselves and will send another letter with an appointment
- If you confirm that there is no gas, then the appointment will be cancelled
- If a new supply has been installed, we need to know so that we can ensure it's being maintained appropriately. Don’t worry, you won’t get in any trouble.
You can contact us via:
- Your online account by creating a case or if you have one, messaging on an active gas case
- Live chat with our Customer Experience Advisors
- WhatsApp - 07401 329880
- Call our Customer Experience Advisors on 0800 652 0898
No, unless you confirm that there is no gas in the property then the appointment can't be cancelled.
