Radiators
Please turn the boiler stat down, this dial can be found on the boiler and will have a radiator symbol next to it.
Please check the boiler for an error code and, if we're responsible for your heating, get in touch with us as the radiator may need balancing.
The radiator will need to be bled, we have an article that will help you do this, which you can find here.
If we're responsible for your heating, please get in touch so we get this looked into. You can turn off the hot water and this will stop the radiators temporarily (until you turn the hot water back on).
If we're responsible for your heating, please get in touch or raise a repair in your online account and we can get this repaired.
This isn't something that we're responsible and would be down to you.
A Thermostatic Radiator Valve or TRV can be found on the side of a radiator and controls the room temperature.
If the radiator is in the room where you find the main thermostat, it will be unlikely to have a TRV on the radiator as this is classed as a control radiator.
This is normal and isn't something we would fit.
If we're responsible for your heating, please get in touch and we can do a heat calculation to see what we could do.
You can replace or remove their radiators, but aren't allowed to add your own.
A property improvement request is needed so please get in touch to let us know.
We ask that any radiators removed are kept so that you can get it reinstated when you move out.
If you would like to paint your radiator, you can do this and don't need permission from us, however you will need to use radiator paint.
No, we don't move radiators unless a heat calculation has been conducted and it’s needed to be moved to ensure best heat circulation.
If there is a radiator missing from a liveable room, please get in touch and we can arrange for one of operative to attend.
A liveable or habitable room for heating purposes is a room intended for dwelling, such as a living room, dining room, bedroom, or study. It excludes areas like bathrooms, WCs, and utility rooms, though a kitchen can be included if it's also used for eating.
Examples of liveable rooms
- Living room
- Dining room
- Bedroom
- Study
- Home office
- Conservatory (if heated)
- Kitchen (if it includes a dining or eating area)
Areas typically excluded
- Bathroom
- Utility room
- Storeroom
- Hallways and circulation spaces
- Kitchen (if it's used solely for food preparation and not eating)
Any items stuck down the side of a radiator is down to you to remove.
No, this is down to you and can be purchased online or from most DIY stores. You'll need one to hand if you would like to bleed a radiator.
No, we don’t box in the radiator pipework.
