What's new in the online account?
We want to make it as easy as possible for you to access our services, so you can manage your home at a time that works for you.
We've been working with customers to find out how we can improve our online services, and we're excited to say that some new upgrades will be coming soon!
This includes:
A new and improved payments section, making it easier to pay your rent, check your balance, understand your service charges and download rent statements
More ways to raise queries through your online account, including requests for home improvements, permissions and other services
The ability to update your tenancy, such as adding someone to your household or a joint tenant
More self-service options for leasehold and shared ownership customers
And more!
We'll let you know when the new features are available. In the meantime, there's already plenty you can do on your online account, including:
Pay your rent
Report and manage repairs
Send messages to our team
Update your health conditions
Find loads of helpful information and answers to common queries
This article was last updated on 03 November 2026. We have more exciting changes coming up so make sure to check back!
