Help & Support

You can find lots of information on our services below, as well as the different help and support that we can provide.


Subletting

Subletting is when a customer is no longer living at their home and allowing others to live there instead, usually charging rent. Customers who sublet their home without permission could be denying a home to people who really need one, it’s also a criminal offence.  
Leaseholders may be able to sublet, subject to their lease, however they will need permission from us first.

Subletting might be happening if: 

  • People are moving in and out of a property more often than normal 
  • You haven’t seen your neighbour for some time  
  • There seem to be a lot of people living there 
  • You see someone collecting rent from neighbours 
  • Neighbours don’t know when the rubbish is collected 
  • Advertising accommodation online  

    • If you're being sublet to please contact us. We can work with you and alongside the local authority to look into this and help with moving if needed
    • Some customers can have permission to have lodgers, this would not be subletting, but you can still let us know and we can check
    • If you see any of these signs, please let us know, you can call in on 0800 652 0898 or get in touch with us. Our Neighbourhoods and ASB team will get back to you as we may need to know more information

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