Wellbeing service
- The wellbeing service is here to help, support, guide and to advise VIVID customers to engage with their GP, NHS and other services, to encourage you to attend appointments, clinics and therapies, and to help you understand diagnoses and develop an action plan for the way forward, through what is a difficult and emotional time.
- The wellbeing service is a non-clinical role.
- The wellbeing service will develop an action plan tailored to the individual customer needs and support the customer to reach the outcomes through telephone, text and where necessary home visits. depending on the need and complexity of the case.
- The wellbeing service support may run alongside other VIVID tenancy support services and other professional agencies working together.
Please get in touch and our Customer Experience team can arrange for you to referred over
There are some great services and agencies out that can help and support you during a difficult time. We've popped some together helpful contacts:
Please make sure to contact your GP to arrange an appointment if you are struggling or in need of help
- Samaritans - Free to call on 116 123 or jo@samaritans.org
- Open 24 hours a day, 365 days a year
- NHS 111
- Call 111 if you have an urgent medical problem that isn’t an emergency.
- Calls are free from landlines and mobile phones
- Open 24 hours a day, 365 days a year
- Shout – text 85258
- Free 24/7 text service (free on most mobile services)
- For anyone in crisis or struggling to cope with stress, anxiety or worry.
- CALM (Campaign Against Living Miserably) - 0800 585858
- Open 5pm – 12pm 365 days a year
- Support for people who are feeling low, in crisis and/or need to talk to someone
- No Panic Helpline – 0844 967 4848
- Open 365 days a year between 10am – 10pm
- Support if you’re experiencing anxiety & panic attacks
- Also plays a crisis message that’s a recording of breathing exercises that can help you through a panic attack – call 01952 680 835 to listen to it anytime
- Cruse Bereavement Care – 0808 808 1677
Open Mon-Friday 9.30am – 5pm (8pm on Tuesday, Wednesday & Thursday evenings) - The Bereavement Centre - 08081 691 922
Bereavement wellbeing groups open to residents in Hampshire
- The Silver Line – 0800 470 80 90
- Open 24 hours, 7 days a week for anyone over the age of 55
- Call them for a chat if you’re feeling lonely. They can also give advice.
- Independent Age helpline – 0800 319 6789
- Open Mon-Friday 8.30am 6.30pm & Saturdays 9am – 1pm
- Call them for a chat if you’re feeling lonely or need an advice, you can even set up regular phone calls with a volunteer
- Age UK Advice Line – 0800 678 1602
- Open 8am – 7pm every day
- Call them for a chat if you’re feeling lonely and they can also give advice and support
- British Red Cross- 0808 196 3651
- Open Mon-Friday 10am- 5pm (and till 8pm on Wednesdays)
- Offering free emotional and practical support whilst trying to help to connect you with services available in your area.
- Stop Domestic Abuse: 0330 0165112
- Monday to Thursday 9.30am – 5.30pm and Friday 9.30am – 5pm (24 hr service to enable access to refuge accommodation).
- Facebook Messenger is available 9.30am – 11.30am; 3 – 5pm and 6-8pm Monday to Fridays.
- Victim Care Service: 0808 1781641
- Monday – Friday 9am – 5pm
- (0808 1689111 outside these hours)
- A new, free 24/7 live chat service is now available for all victims of crime
- They have also launched ‘My Support Space’ which is a free, secure online platform containing interactive guides, tips and videos on topics such as difficult emotions, coping strategies, trauma and sleep which are common issues that people may experience after crime.
- National Domestic Abuse Helplines - 0808 2000247
Available 24 hours a day
If you’re feeling in crisis or need to urgently talk to someone, you can call the emergency services on 999, or speak to your local Mental Health Crisis & Recovery team