Help & Support

You can find lots of information on our services below, as well as the different help and support that we can provide.


Wellbeing support

 

Our tenancy support team can help provide support to help with your wellbeing. This could be through our Money and Benefits team who can help ensure you're claiming any benefits you're entitled to or through our Tenancy Sustainment team to work with you remain in your home.

The support is a non clinical, so we will also signpost you to any agencies or support services that may help further.

Please get in touch and our Customer Experience team can discuss what support we could offer

There are some great services and agencies out that can help and support you during a difficult time. We've popped some together helpful contacts:

Please make sure to contact your GP to arrange an appointment if you are struggling or in need of help

  • Samaritans Free to call on 116 123 or jo@samaritans.org 
    Open 24 hours a day, 365 days a year
     
  • NHS 111
    - Call 111 if you have an urgent medical problem that isn’t an emergency.
    Calls are free from landlines and mobile phones
    Open 24 hours a day, 365 days a year
     
  • Shout – text 85258
    Free 24/7 text service (free on most mobile services)
    For anyone in crisis or struggling to cope with stress, anxiety or worry.
     
  • CALM (Campaign Against Living Miserably) - 0800 585858
    Open 5pm – 12pm 365 days a year
    Support for people who are feeling low, in crisis and/or need to talk to someone
     
  • No Panic Helpline – 0844 967 4848
    Open 365 days a year between 10am – 10pm
    Support if you’re experiencing anxiety & panic attacks
    Also plays a crisis message that’s a recording of breathing exercises that can help you through a panic attack – call 01952 680 835 to listen to it anytime

  • ​​Saneline – 0300 304 7000
    Open every day of the year between 4pm – 10pm
    Call them to chat about your mental health and to get support with how you’re feeling emotionally
  • Mind0300 102 1234
    -Open Mon-Fri between 9am and 6pm
    - A safe space to talk about your mental health

  • The Silver Line – 0800 470 80 90
    Open 24 hours, 7 days a week for anyone over the age of 55
    Call them for a chat if you’re feeling lonely. They can also give advice.
     
  • Independent Age helpline – 0800 319 6789
    Open Mon-Friday 8.30am 6.30pm & Saturdays 9am – 1pm
    Call them for a chat if you’re feeling lonely or need an advice, you can even ​​​​​set up regular phone calls with a volunteer
     
  • Age UK Advice Line – 0800 678 1602
    Open 8am – 7pm every day
    Call them for a chat if you’re feeling lonely and they can also give advice and support
     
  • British Red Cross- 0808 196 3651
    - Open Mon-Friday 10am- 5pm (and till 8pm on Wednesdays)
    - Offering free emotional and practical support whilst trying to help to connect you with services available in your area.

  • ​​​​​​Stop Domestic Abuse: 0330 0165112
    Monday to Thursday 9.30am – 5.30pm and Friday 9.30am – 5pm (24 hr service to enable access to refuge accommodation).
    Facebook Messenger is available 9.30am – 11.30am; 3 – 5pm and 6-8pm Monday to Fridays.
     
  • Victim Care Service: 0808 1781641
    • Monday – Friday 9am – 5pm
    • (0808 1689111 outside these hours)
    • A new, free 24/7 live chat service is now available for all victims of crime
    • They have also launched ‘My Support Space’ which is a free, secure online platform containing interactive guides, tips and videos on topics such as difficult emotions, coping strategies, trauma and sleep which are common issues that people may experience after crime.
       
  • National Domestic Abuse Helplines0808 2000247
    Available 24 hours a day

If you’re feeling in crisis or need to urgently talk to someone, you can call the emergency services on 999, or speak to your local Mental Health Crisis & Recovery team

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