Flooring
Inside your home
- For renting customers, we're only responsible for the bathroom, kitchen and toilets, which we replace with vinyl flooring only
- The other rooms/hallways in the home you'll be responsible for the flooring. If it's damaged due to a leak etc this would fall under your home insurance
- For market rent properties, please check your tenancy agreement, as responsibilities can vary
- For shared owners and leaseholders, you'll be responsible for the flooring. If it's damaged due to a leak etc this would fall under your home insurance
In communal/shared spaces that we own
- For communal spaces we look after the carpets, treads, and any mats
- If around stairs then this would be either an emergency or an urgent
- If the carpet is loose, we will look to reattach the tile or replace the tile as best possible
- We look after floorboards for renting customers
- We’ll only repair loose floorboards if they are a trip or slip hazard
- We ask that the carpet is lifted by you before our visit and the area of the room is cleared to help with access
We’ll replace flooring over repairing, if:
- We're unable to fix/put back down safely
- It's damaged beyond repair
- It's been damaged to no fault of customer ie sewage issues, fire
When we attend, we ask that you:
- Clear the room of items
- Ensure pets are kept away from the area of work
- Remove items from around the areas we'll be working or travelling in – anything that can fall from sides etc
- Have a clear pathway to the area
Our trade staff will take care when carrying out repairs, using sheets or runners to protect your flooring, and they carry overshoes which can be worn when entering your home if needed.
There are 2 colour options for non-slip flooring - a wood-effect finish for kitchens and a plain finish for bathrooms. For carpets, we’ll match as best possible.
- If we're responsible for the flooring, we'll only replace/repair the flooring, once the leak has been repaired and the area has dried out
- If we’re not responsible for the flooring, you’ll need to arrange any repairs or replacement, which may be covered by your home insurance
You can raise flooring repairs in your online account or by getting in touch.
If there's a risk of tripping or falling, please give us a call on 0800 652 0898 to report the repair and we can look at the priority with you.
Yes, you can install your own flooring. You can replace kitchen or bathroom flooring, however you'll:
- need to raise a property improvement, so that we can give permission for this work
- need to use non-slip vinyl
- need to avoid using laminate if you're in a flat
You can put in laminate (or similar) when you live in a house or when laying carpet in any home, and you don't need permission.
After carpet is fitted, internal doors may be harder to use, so you may need to shave them to help with using them. Fire doors should not be shaved as it impacts the integrity of the door.
