Locks
- We tend to look after repair of the front/back door lock, bathroom lock and medicine locks (found in our extra care schemes) in renting homes
- If you're a shared owner or leaseholder, you'll need to refer back to your lease as responsibilities can vary
- If you've locked yourself out of your home, garage or post box, then you'll need to get a locksmith to help gain entry, as this is your responsibility
- If you're unable to pay for this, then we may attend and recharge you the cost of the repair
- If you've snapped your key in the lock then you'll need to get a locksmith out, as this is your responsibility
- If you're unable to pay for this, then we may attend and recharge you the cost of the repair
- If you've lost the keys to your home, garage or post box, then you'll need to get a locksmith to help gain entry, as this is your responsibility
- If you've lost the key to your communal door, please speak with a neighbour to see if you can borrow their key, so you can get a copy cut
- If you've lost your keys due to a crime, please call 101 to report the crime and receive a Crime Reference Number (CRN). Then get in touch and our customer experience team can help
In our renting properties, if the lock is faulty then please get in touch to raise a repair so we can change/repair the lock before it gets worse.
If the lock was installed by you as part of a property improvement, then you'll be responsible for the repair. If there is a safety concern, then we may attend however you may be recharged.
- We'll attend to make safe and ensure you and the property are safe
- We will need a Crime Reference Number, which you will be given by the police
- Should the door be damaged due to the emergency services needing to force entry, you'll be responsible for the costs to repair or replace
If you feel unsafe in your home, please get in touch and our Anti-Social Behaviour team can look into this with you.
To get the most out of your locks we recommend:
- Regular cleaning: Use a damp cloth with mild soapy water to clean the locks. Avoid soaking the cloth to prevent water from entering the locking mechanism. Dry thoroughly with a soft cloth
- Lubrication: Apply a lubricant like WD-40 or a silicone-based spray at least once a year. Insert the key and turn it to distribute the lubricant
- Avoid chemical cleaners: Steer clear of chemical-based cleaners as they can damage the locks
- Check alignment: Ensure the lock and strike plate are properly aligned. If not, adjust and tighten the screws
- Gentle handling: Avoid using excessive force when locking or unlocking to prevent damage
