Sub accounts
You have your main rent account, which is where your rent and regular payments sit. Sometimes we need to create a sub‑account, which is another part of your rent account. It helps us keep certain charges tidy and easy for you to identify and understand. We use sub‑accounts for things like:
- Legal costs
- Recharges
- Utilities
- Bankruptcy or Debt Relief Orders
These charges are shown separately so you can clearly see what they relate to, but they’re still part of your rent account and money that is owed. Everything is added together to make your overall balance, which is the total of your main rent account plus any sub‑account balances.
When you make a payment through your online account, you can choose if you want to make a payment to your main rent account or any sub‑account. This means you’re in control of where your payment is allocated.
Alternatively, get in touch and our customer experience team can help by sending you a link to pay.
Any credit on your rent account can be transferred to a sub account. To do this, you’ll need to contact your Income Officer so they can complete the transfer for you, as they manage your rent account.
You can message your Income Officer directly in your income case through your online account to request this.
Your overall balance is the total of your main rent account plus any sub‑account balances that you may have added together.
