Safeguarding adults
Safeguarding and promoting the welfare of adults is everyone’s responsibility.
Safeguarding means protecting an adult’s right to live in safety, free from abuse and neglect. There are ten categories of abuse:
- Sexual abuse - such as sexual assault, sexual harassment
- Physical Abuse - such as hitting, slapping, punching, kicking or hair-pulling
- Psychological or emotional abuse - such as intimidation, coercion, harassment, humiliation, bullying or cyber bullying
- Neglect or acts of omission - such as stopping you from going into your home, having clothing, heating, or medical care
- Financial or material abuse - such as theft of money or possessions, fraud or scamming
- Discriminatory abuse - such as unequal treatment based on age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion and belief, sex or sexual orientation
- Institutional or organisational abuse - such as abusive and disrespectful attitudes towards people using the service, Inappropriate use of restraints and misuse of medication.
- Domestic abuse - violence or abuse between those aged 16 or over who are or have been intimate partners or family members. This includes controlling, coercive or threatening behaviour
- Modern slavery - such as human trafficking, forced labour, domestic servitude
If you or the person you're concerned about are in immediate danger, call the police on 999, or call them on 101 if it's less urgent
You can also report a Safeguarding concern by contacting your local county council https://www.gov.uk/find-local-council. Some of the councils most used by VIVID customers are listed below
You can also share your concern with someone you trust, such as a nurse or doctor, education professional or your Neighbourhood Officer for example.
- If you need help with personal care or any aids or adaptations, there is information and support available via your local council. You can find their details here: https://www.gov.uk/find-local-council You can also contact us, and we can support you in arranging certain adaptions.
Contact us | Our services and what you can expect | My home | VIVID
Disabled adaptations | Repairs and maintenance | Maintaining my home | VIVID - We can provide details of agencies who provide emergency alarms
- Is your property now too large for you/can you no longer manage a garden? Contact Us and we can discuss short and long-term options with you
- Are you struggling with managing the cost of living? Advice is available here Cost of living but please do contact us if you are concerned that it could impact on your tenancy
- Do you have concerns about the condition of your property or a neighbour's property? Do contact us to discuss this – we will support you to improve your home whether this is external or internal conditions and whether it is structural or related to the contents of your home. Our contact details are at the bottom of this page. You can also find out more information about ‘hoarding’ here Support with hoarding
If you need advice about fire safety, we can arrange for you to have a 'Safe and Well' visit from the Fire and Rescue Service https://www.hantsfire.gov.uk/safety/home-safe-home/safe-and-well/.
If you have not found the advice you were looking for or require further support, you can contact our Customer Experience team who will put you in contact with the relevant team.
