Help & Support
This is a dedicated area for our customers with lots of information on our services, as well as the different help and support that we can provide.
Health and Safety
Learn more about where to find our health and safety policy and how we approach it
Subject access requests
Learn about what a subject access request is and how to request your information
Information Commissioner’s Office
VIVID are registered with the Information Commissioner's Office to help keep your data safe
Are calls recorded?
When you contact us, our calls may be recorded for training and monitoring purposes
Freedom of information
We aren't covered by the Freedom of Information Act however transparency is important to us
How do I report a data protection incident?
We take data protection incidents seriously, if you have any concerns please let us know and we will act on them
Digital errors
Learn about what to do when you're exploring our website or online account and you come across an error
Video library
We’ve collected all of our helpful videos together so you can view them in one place
Christmas opening hours
Find out more about our Christmas opening hours for this festive season
