Benefits of an online account
We know how important it is for you to have reliable and accessible services when you need them. Our goal is to deliver a great experience and provide you with the best service. With our online account, you can access our services easily, 24/7.
Let's take a look at some of the other benefits:
Let's take a look at some of the other benefits:
- Access to personal and property documents - Giving you quick access to important information
- Complete property or garage applications - So you can fill out and view your property and garage applications
- Manage your tenancy application - Track updates and next steps on your tenancy
- You can create a case to end tenancy - So you can submit your notice online when you're ready
- View your payments and statements - Providing clear information and access to your payments and statements
- Set up Direct Debits - Easy to set up Direct Debit payments
- Securely pay rent any time - Access to make rent payments whenever is most suitable
- View account balance - Helping you stay on top of your account balance
- Manage repairs - Including booking, updating and checking on communal repairs
- Manage grounds and estates issues - Making it easy to report problems
- Rebook your gas service - So you can rebook gas service appointments independently
- View planned maintenance for your home or block - Check on upcoming works for your home or block
- Create new cases - By raising a repair, complaint or any other enquiry's through the chatbot
- View and track your cases - So you always know what stage they’re at and what’s happening next
- Message on cases directly to your case handler - Allows you to speak with your case handler without needing to call us
- Upload files on your active cases - Helping us resolve your requests more efficiently
- Track your complaint - Allows you to follow your complaint to see what stage it's at
- Secure log in - Protect your account through email and password access
- Update your profile details - Keeping your personal information accurate
- Update your contact details - So we can contact you if needed
- Amend yours and occupants health conditions - Allowing us to stay updated and support your needs
- See your notifications - So you can stay up to date on any updates or changes
- Authority to act permission - Ability to let someone talk to us on your behalf
- Access to our Help & Support section - See our Help & Support page for any advice or guidance, with new content regularly being added
- Access to live chat - So you can get quick assistance 24/7
- Accessibility tool bar, Recite me - Allowing you to customise the page to suit your individual needs
For further information on our online account, visit our how to use your online account page.
The online account is regularly worked on and we're always looking to update it with new features with more benefits too!
