Help and Support

This is a dedicated area for our customers with lots of information on our services, as well as the different help and support that we can provide.

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For some of our routine repairs we may ask a contractor to attend to complete the work

Find out more about the importance of window restrictors and how to take care of them

This guide explains what to do if you have an issue with your lock or keys and how to keep your home secure.

Mechanical Ventilation with Heat Recovery (MVHR) systems use filtered air to help keep homes warm

Find out about storage heaters and how to get the most out of them

Blockages can happen, find out what to do when you have one and how you can help prevent them

Find out more about what to do if you have a question about flooring in your home

If you're thinking about decorating your home, find out some helpful tips to before you get started

Keep your shower running smoothly with these easy steps to descale your shower head

Need a tiling repair? See what VIVID covers and report issues like loose or damaged tiles quickly through your online account

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