Help and Support
This is a dedicated area for our customers with lots of information on our services, as well as the different help and support that we can provide.
Aerials
We want to make it easy to understand who is responsible for TV aerials, satellite dishes, and related equipment in and around your home.
Street lighting
We’re here to help you understand who looks after street lighting, so you can get repairs sorted quickly and safely
Gas programmers
Learn about what type of gas programmers may be in your home and what to do if you encounter anything not quite right
Contractor repairs
For some of our routine repairs we may ask a contractor to attend to complete the work
Window restrictors
Find out more about the importance of window restrictors and how to take care of them
Locks
This guide explains what to do if you have an issue with your lock or keys and how to keep your home secure.
MVHR systems
Mechanical Ventilation with Heat Recovery (MVHR) systems use filtered air to help keep homes warm
Storage heaters
Find out about storage heaters and how to get the most out of them
Blocked drains
Blockages can happen, find out what to do when you have one and how you can help prevent them
Key safe
A key safe securely stores spare keys, helping carers, family or emergency services access your home
