Help and Support

This is a dedicated area for our customers with lots of information on our services, as well as the different help and support that we can provide.

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Find out what you need to do before we complete any works in your home

Learn about what you should do when you need a new or a replacement key fob

Learn what the Decent Homes Standard means, what VIVID is responsible for, and where to find guidance and repair responsibilities

Some of our homes are equipped with solar panels that help reduce costs, find out how this works

Tips on to get the most out of any locks or hinges in your home

Learn about what to do if you find you have a blown window in your home

Find out more about boiler pressure and what you could do if the pressure drops

Find out how you can raise a grounds and estates job to help keep your communal area looking good

Learn about what planned maintenance is and how you can find out when it's due for your communal area

Find out how to report a communal repair if you spot something that needs fixing in your communal area

More help and support topics