Help & Support
You can find lots of information on our services below, as well as the different help and support that we can provide.
Electrical works
Understand the different checks and tests to ensure safety of electric works in your home
Bin stores
Our caretaking team help look after our bin stores through the maintenance and cleaning of bin stores
Out of hours emergency repairs
Know how to request emergency repairs outside our regular working hours
Disabled adaptations
Discover how to request disabled adaptations in your home to accommodate special needs and enhance accessibility.
Tree inspections
Learn about VIVID's tree inspection process for ensuring safe and well-maintained green spaces
Japanese Knotweed
Discover more about Japanese Knotweed and the affects that it can have if left untreated
Repairs in bad weather
Get to know how we approach repairs that are due to happen during bad weather
Disrepair claims
Learn about disrepair claims and what to consider when submitting a claim
Fencing
Find out more information about fencing repairs who is responsible for them
Pest control
Access guidelines and support for managing pest control in and around our homes
