Help & Support
You can find lots of information on our services below, as well as the different help and support that we can provide.
Electrical works
Understand the different checks and tests to ensure safety of electric works in your home
Bin stores
Our caretaking team help look after our bin stores through the maintenance and cleaning of bin stores
Out of hours emergency repairs
Know how to request emergency repairs outside our regular working hours
Disabled adaptations
Discover how to request disabled adaptations in your home to accommodate special needs and enhance accessibility.
Tree inspections
Learn about VIVID's tree inspection process for ensuring safe and well-maintained green spaces
Invasive species
Discover more about two invasive plant species: Japanese Knotweed and Bamboo.
Fencing
Find out more information about fencing repairs who is responsible for them
Non mains drainage
Find out more about non mains drainage such as Septic Tanks and Cesspits
Repair priorities
Learn about the different repair priorities that we can offer our customers
Key fobs
Learn about what you should do when you need a new or a replacement key fob
