Help and Support

This is a dedicated area for our customers with lots of information on our services, as well as the different help and support that we can provide.

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Our caretaking team help look after our bin stores through the maintenance and cleaning of bin stores

Know how to request emergency repairs outside our regular working hours

Learn about VIVID's tree inspection process for ensuring safe and well-maintained green spaces

Discover more about Japanese Knotweed and the effects that it can have if left untreated

Get to know how we approach repairs that are due to happen during bad weather

Learn about disrepair claims and what to consider when submitting a claim

Find out more information about fencing repairs and who are responsible for them

Find out who’s responsible for pest control and how to help keep your home and communal areas pest free

Find out more about non mains drainage such as Septic Tanks and Cesspits

Learn about the different repair priorities that we can offer our customers

More help and support topics