Help and Support

This is a dedicated area for our customers with lots of information on our services, as well as the different help and support that we can provide.

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Find out how we manage bamboo and how you can help keep our shared spaces safe and well-maintained

Learn more about the different error codes that may appear on your gas boiler

We've put together some tips to help when your radiator may need bleeding

Find out more about gas meters and what support there is if you're struggling with high bills

Learn about what an air source heat pump is and what you can do to help maintain them

We've put together some answers to commonly asked questions around radiators

Find out more about cooker advice and what to do when your cooker stops working

We want to make it easy to understand who is responsible for TV aerials, satellite dishes, and related equipment in and around your home.

We’re here to help you understand who looks after street lighting, so you can get repairs sorted quickly and safely

Learn about what type of gas programmers may be in your home and what to do if you encounter anything not quite right

More help and support topics